Let Tradesman chase YOU for a change

Besides us forwarding it onto 4 painters in order for them to contact you regarding your quote, your personal information is confidential and WILL NOT be used or passed onto any organisation for marketing purposes.

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Our company headquarters are in Brisbane, Queensland, Australia. As mentioned earlier we also operate in Melbourne and Sydney. In addition we can be found at www.thepaintingbroker.com on the Internet.

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The Painting Broker operates and has retained the services of many professional painters in Brisbane, Melbourne, Sydney, Perth, Adelaide & Canberra.

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The Painting Broker commenced business in March 1998, although our painting organizational skills date back to 1976.

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The Painting Broker extensively interviews potential painters to determine their suitability before being included in our list of professional painters. Because we have received information about the painters work experience and history including their specialties in the field, consumers can be confident that the painters referred by The Painting Broker can assist them with their specific painting needs.

To enable The Painting Broker to match the appropriate painters to suit the consumer's requirements we need to you to provide us with a number of details. If you phone us we will ask you a number of questions. If you request the quote via our website there is a questionnaire provided. Once the details are submitted The Painter Broker matches your specific needs to a select group of painters that can fulfill those needs. These are painters that are in your area or prefer to work in your area . The Painting Broker then contacts the matched painters to confirm their interest and availability to complete your project and then organises for them to contact you to arrange your obligation- free quote. You can then select which one you want to perform the work (if any).

Our screening process is thorough. Before allowing a painter to join the arrangement we interview them. We make sure they have the required licensing and insurance. We ask them to supply references and we constantly monitor their performance for several months after they join the arrangement. We particularly monitor this by client feedback as far as reliability, professionalism, presentation and quality of work is concerned

Yes. We request the painters to provide us with proof that their insurance and licences are renewed and kept current. We request all clients to give us ongoing feedback. If any minor problems occur, e.g. lack of reliability, poor quoting presentation, etc, then we discuss these matters with the painters immediately to encourage them to rectify. If any major issues arise such as poor quality workmanship or damage we request written reports from the client, also the painter involved, and depending on these reports a decision will be made by The Painting Broker as to whether the painter will continue to be referred. This will be dependant upon the report and/or the way the matter is handled

No. As The Painting Broker is not included in the contract arrangements or work performed, we cannot guarantee the work of the painters. The decision as to which painter is chosen (if any) is up to the client and as such the client has the primary responsibility to deal with the painter and sort out any problems that may arise. The Painting Broker will not accept any responsibility for any problems that may occur. However, should any problems occur The Painting Broker will use whatever influence it has to encourage the painter to settle the matter satisfactorily. See also Terms & Conditions.

 

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Before making any final conclusion, we will evaluate both sides of the story. It may be that a complaint is reported as a result of a simple misunderstanding between the customer and painter. The Painting Broker has no absolute authority over the painter as the contract is between the customer and the painter. Although, if a negative trend is established against the painter, we do reserve the right to remove that painter from The Painting Broker's referral system.

No. The consumer is under not any obligation to accept any of the quotes presented by the painters. However, we would still appreciate feedback from the client as to why the painters were not accepted. This will help us to provide a better service in the future.

The responsibilities of the consumer are as follows:-

1.    Advise the painter exactly what you want/need and when you want/need it.

2.    Request references from the painter or view a portfolio of his previous work.

3.    Ask to sight the painter's current certificate of insurance (business liability insurance, etc).

4.    Make sure a written contract is entered into between the painter and yourself.

5.    For large jobs, do not pay half deposit. However, many individual painters may need a         small deposit to purchase materials. Some large companies do not require this.

6.    Make sure the written contract contains all your specifics in detail.

7.    Ask the painter questions!

Yes. Contracts should state an approximate start date and approximate completion date. If weather slows down the job, it should be stated that work will be completed within a reasonable amount of time. Some flexibility is advisable.

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The Painting Broker is paid by the painters for the advertising that we do on their behalf, thus generating work for the painters and saving them time and money that they would normally have to spend arranging their own advertising. These savings can then be passed onto the consumer. The advertising fees that the painters pay to the Painting Broker do not affect your estimate.

It is the consumer's responsibility to get quotes. The quoted amount should be clearly stated on the contract. Consumers should confirm if the painter or painting company is going to charge by the hour, what those rates are and any other estimated expenditures when speaking with the painter at the time the quote is given. After the quote has been given, any variations in colours, number of coats or additional work required, etc, should be put in writing with a firm price agreed to and signed by both parties.

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If the painter is licensed he is authorised by the state government to work within the painting industry. Different states have different licencing requirements. If your state has licencing requirements and the painter is licenced, it will provide you with some degree of protection provided by the governmental authority. Additionally, non-licenced painters who are operating illegally in a state which has licencing laws are generally poor tradesmen and by employing an unlicenced painter you are leaving yourself open to substantial problems. The Painting Broker makes sure that all painters that are referred are licenced (if required).

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The painting Broker requests that painters have Public Liability Professional Indemnity Insurance. They are also requested to have Workcover Insurance if it is required. It is the consumer's responsibility to sight these insurances prior to commencement of job. Any other insurances that may be required should be requested from the painter direct.